App Crashes or Won't Open

Quick Fixes to Try First

Before anything else, try these three steps in order:

1. Force-quit and reopen — Swipe up from the app switcher (iPhone/iPad) or Quit (Mac) and reopen TradingPlan
2. Restart your device — A full restart clears temporary system issues that cause crashes
3. Update the app — Open the App Store, search TradingPlan, and install any available update

If the crash persists after these steps, continue below.

The App Crashes on Launch

Check for Available Storage

If your device has very little free storage, apps can fail to launch.

• iPhone/iPad: Settings → General → iPhone Storage
• Mac: System Settings → General → Storage

If storage is below 1GB free, clear some space and try again.

Delete and Reinstall

A corrupted install can cause launch crashes:

1. Delete TradingPlan from your device
2. Restart your device
3. Reinstall from the App Store
4. Sign in with Apple — your data will sync from iCloud

The App Freezes or Becomes Unresponsive

1. Force-quit the app (swipe up on iPhone/iPad; ⌘Q or Force Quit on Mac)
2. Reopen it

If it freezes consistently on a specific screen or action, note what you were doing — this helps us identify and fix the issue. Report it via Profile → Help & Feedback.

The App Was Working Yesterday and Now It's Not

Check for:

• A system update — iOS or macOS updates occasionally require an app update to match. Check the App Store for a TradingPlan update
• An iCloud issue — if the app is trying to load data and iCloud is having a service disruption, it may stall. Check Apple's System Status
• Low storage or memory — try restarting your device to free up memory

Crash After a Major iOS Update

When iOS or macOS releases a significant update, there can occasionally be a brief period before app updates catch up. Check the App Store for an updated version of TradingPlan. If none is available yet, the issue will be fixed in the next update.

Reporting a Crash

If you're experiencing a repeatable crash, please report it so we can investigate:

1. Go to Profile → Help & Feedback
2. Describe what you were doing when the crash happened
3. Include your device model and iOS/macOS version
4. If you have a crash report from your device, that's helpful too

Crash reports help us find and fix issues faster for everyone.

Still Crashing?

Contact support at Profile → Help & Feedback. Include:

• Device model (e.g. iPhone 15 Pro, iPad Air 5th gen, MacBook Pro M3)
• iOS/macOS version (Settings → General → About on iPhone/iPad)
• What you were doing when it crashed
• Whether it crashes every time or intermittently